Privacy Policy

merch.vofhq.com Privacy Policy

Last Updated: May 30, 2025

At merch.vofhq.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or use our website and services. By using merch.vofhq.com, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with merch.vofhq.com or participate in our lotteries:

  • Personal Information: Information you provide when purchasing a lottery ticket or creating an account, such as your name, email address, phone number, billing address, and payment details.
  • Non-Personal Information: Data about your device, browser, IP address, and website usage, collected via cookies or similar technologies.
  • Legally Required Data: Information we are required to collect and retain under Australian law, such as transaction records for regulatory compliance.

2. How We Use Your Information

We use your information to:

  • Process lottery ticket purchases and provide our services.
  • Communicate with you about your account, transactions, or lottery results.
  • Send promotional emails, newsletters, or marketing materials related to merch.vofhq.com (you may opt out at any time; see Section 6).
  • Analyse and improve our website, services, and user experience.
  • Comply with legal and regulatory obligations under Australian law.

3. Sharing Your Information

Your personal information is highly valued and will not be sold, donated, or voluntarily shared with any third parties, except in the following limited cases:

  • Payment Providers: We share necessary payment details with our trusted payment processor to facilitate ticket purchases. Our payment provider adheres to strict security standards.
  • Legal Obligations: We may disclose data as required by Australian law, but only in response to a valid court order or request from relevant authorities.

4. Data Retention

  • We retain personal information only for as long as necessary to provide our services or meet legal obligations.
  • Data required by Australian law (e.g., transaction records) will be securely stored and accessible only in response to a valid court order from relevant authorities.
  • If you close your account, we will delete your personal information unless required to retain it for legal or regulatory purposes.

5. Data Security

We employ industry-standard security measures, including encryption, secure servers, and regular security audits, to protect your data. While we strive to ensure the highest level of security, no system is entirely risk-free, and we cannot guarantee absolute security.

6. Marketing Communications

By using VOF, you may receive promotional emails or newsletters about our lotteries, offers, or updates. You can opt out of these communications at any time by:

  • Clicking the “unsubscribe” link in any email.
  • Contacting us at [vince@vofhq.com (mailto:vince@vofhq.com)].
  • Updating your preferences in your account settings.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyse website performance, and deliver personalised content. You can manage your cookie preferences through your browser settings.

8. Your Rights

Under Australian law, you have rights regarding your personal information, including the right to:

  • Access the data we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Request deletion of your data (subject to legal retention requirements).
  • Opt out of marketing communications.

To exercise these rights, please contact us at [vince@vofhq.com (mailto:vince@vofhq.comt)].

9. Third-Party Links

WinDollars.net may contain links to third-party websites (e.g., payment processors). We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

10. Compliance with Australian Law

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Any data required by Australian law will be securely stored and disclosed only in response to a valid court order or request from relevant authorities.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated by posting the updated policy on merch.vofhq.com with a revised “Last Updated” date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Email: [vince@vofhq.com (mailto:vince@vofhq.com)]

We are dedicated to addressing your inquiries promptly and transparently.

By using merch.vofhq.com, you acknowledge that you have read and understood this Privacy Policy.